--- title: "When Something Looks Wrong" description: "The predictable panics and their calm answers: wallet refusals, sealed Outputs, missing pushes, vanished listings, quiet achievements, empty rails, and the other moments PD is working exactly as designed." category: "reference" keywords: ["troubleshooting", "help", "faq", "wallet refused", "sealed", "push notifications", "listing expired", "not working", "problem", "stuck"] last_updated: "2026-10-12" --- # When Something Looks Wrong Most "is this broken?" moments on PD are the platform working exactly as designed — usually protecting you. This page is the list of them, each with what's actually happening and where to read more. If your situation genuinely isn't here, **support@pricediscussion.com** reaches a person. ## My wallet says the mint will fail The mint takes **exact payment only** — the price shown × quantity, no overpayment accepted. A wallet predicting failure almost always means the state moved under you: the Project **sold out** while you were confirming, or the drop is inside its **[entry window](/docs/fair-draw/how-a-drop-settles)** (the opening minute, when the contract itself accepts no mints and the mint button is collecting orders instead). Reopen the Project page and read the button — it always tells the truth about the current state. ## I won a drop but my Output won't trade Outputs minted in a **contested** drop arrive **sealed** until about the drop's deadline — never more than fifteen minutes. Then every Output unseals together. Nothing is wrong; you already own it. See [How a Drop Settles](/docs/fair-draw/how-a-drop-settles). ## The drop ended and my money never moved That's a losing entry working correctly: your tap signed an order, the order didn't win, and it was **torn up unexecuted** — no payment, no refund needed, nothing to claim. Only winners' orders ever move money. See [Fair Draw](/docs/fair-draw/overview). ## Push notifications aren't reaching my phone On iPhone, lock-screen pings need three things, once: PD **installed to your Home Screen** (Safari → share sheet → Add to Home Screen), the ⇡ pill in MY PINGS cycled to **3D** or **COMBO**, and the iOS permission allowed when asked. If pushes used to arrive and stopped, check **Silent Mode ⏾** (its third state, Quiet Hours, sleeps native push overnight on your own schedule). And ambient pings are **budgeted by design** — a few an hour at most; money aimed at you always gets through. Walk-through: [Pings — Controls](/docs/pings/controls). ## My listing (or offer) disappeared Listings and offers carry a **duration** and leave the book on their own when it passes — nothing is canceled by anyone. Re-list any time. The one order that never expires early is a [Takeover](/docs/takeover): non-cancellable for its full 72 hours, by design. ## Someone says they made me an offer — no ping came Check the **Offer Shield ⍲** in your [Spell Book](/docs/app/spell-book): with it cast, offers under **half the collection floor** are silently kept out of your Pings. The offer still exists in the book; the shield just didn't ring the bell for it. Also check the OFFERS category pill in [MY PINGS](/docs/pings/controls) — a pill turned off silences its family everywhere. ## I unlocked achievements and nothing popped By design. Achievements never toast and never push — they gather quietly into one rolled row in your Pings inbox ("n new achievements") and take their cells on your profile grid. The quiet is the feature. See [Achievements](/docs/app/achievements). ## An artist page shows an empty project A Project with zero mints is still a live mint door — it shows on its artist's page as an empty rail **until someone mints the first Output**. That first mint is also when the Project rises onto [the map](/docs/cartography) and its [Gnome](/docs/gnomes/overview)'s hill can wake. ## I bought a sticker sheet and my profile didn't change Your **first** sheet turns itself on; **every later sheet arrives off**, so a new buy never barges into an arrangement you've composed. Flip the new sheet on in the [Sticker Manager](/docs/stickers/the-binder-and-your-profile) (tap your own stickers). And if your whole sticker layer is hidden, the **Sticker Mode ⊞** pill in MY PD is the switch. ## I bought a Keychain secondhand and its PriceStreak and PriceRank read 0 Working as designed: those two traits are the keeper's record, not the charm's — **they reset on every transfer**, and the new keeper polishes their own life onto the charm. Everything about the look survives: shape, palette, finish, chain metal, Luck and the christened name. See [The Living Charm](/docs/keychains/the-living-charm). ## My price target says SEALED All calls stay sealed while the monthly window runs — even to you, everyone else sees only the count. When the month turns, the crowd reveals as an anonymous histogram against where the floor really landed. See [Projects & Minting](/docs/app/projects-and-minting). ## I sold an Output but my name is still on it Permanently, yes — the [Marginalia](/docs/factions) records every hand that ever held an Output. They can sell, but they can't unsign you. That's the platform's memory working, not a stale cache. ## A number here disagrees with the chain The chain wins, always. Everything tokenized is reproducible from Ethereum directly — [Building on PD](/docs/building-on-pd) shows the raw reads, and `PDFactory.isProject(address)` settles any authenticity question in one call.